Frequently Asked Questions
What is the MeowMerry Jingle Play Ball?
A round fleece pet toy with red-and-green Christmas panels, ribbon tabs and a built-in bell that jingles when shaken. The imported product is specified for dogs.
Does it move by itself?
No. This version has no motor, batteries, charging cable or app. Movement comes from you and your dog's play.
What is in each pack?
Solo Play: 1 ball. Playtime Duo: 2 balls. Merry Trio: 3 balls plus 1 free Mystery Gift. Santa Paws Party: 4 balls plus 1 free extra ball and 1 free Mystery Gift, so 5 balls in total.
Can I add a Mystery Gift?
Yes. Solo Play and Playtime Duo can add one for $7.99 USD. The gift is included free with Merry Trio and Santa Paws Party. It is a pack add-on, not a standalone product.
Is it indestructible?
No plush toy is indestructible. Supervise play, choose a suitable toy for your dog's size and chewing style, and remove it if damaged or if any component becomes loose. This is not a toy for aggressive chewing.
How do I care for it?
Keep it dry and spot-clean the outer fabric with a lightly damp cloth. Let it air-dry fully before use. Do not submerge the ball or put it in a washing machine unless the supplier's care label permits it.
How long is shipping?
Free shipping to supported destinations. Estimated delivery: 7-15 days. Tracking is emailed after dispatch. Holiday, carrier and customs delays can affect estimates.
What are the optional checkout extras?
Shipping Protection, a 30-Day Money-Back Guarantee and Prioritized Shipping are optional one-time add-ons. Read their details before selecting them. None are subscriptions.
How do I contact you?
Can I return a toy?
Our standard policy covers verified damaged, defective, incomplete or incorrect items. Change-of-mind returns require the optional 30-Day Money-Back Guarantee and an unused, clean, undamaged item. Mandatory consumer rights always apply. Read the complete Refund Policy for deadlines, evidence, return postage, bundle gifts and refund terms.