Refund policy

Last updated: October 22, 2026

Thank you for choosing MeowMerry Jingle Play Ball. Please review this policy before ordering. Once an order has entered processing, we do not accept change-of-mind returns unless the optional 30-Day Money-Back Guarantee was purchased for that order. Nothing in this policy limits remedies required by applicable law.

Returns we do not accept

Subject to applicable law and the optional guarantee below, the following are not eligible for a voluntary return or refund: a change in preference or intended use; selecting an unwanted quantity, pack or variant; normal differences caused by screen settings or lighting; or ordinary wear, chewing damage, accidents, misuse, modification or use contrary to the play-care instructions. A pet showing little interest in a correctly described toy does not make the toy defective. This is a supervised-play toy, not an indestructible chew toy. Stop use if fabric, ribbons or the bell become loose or damaged.

Damaged, defective, incomplete or incorrect items

Email support@meowmerry.store within 7 days of delivery if an item arrives physically damaged, incorrect, incomplete or with a manufacturing defect. Include the order number, a description and clear photographs or video of the issue, item, packaging and shipping label. Keep the item and packaging during review. Do not return an item until we provide written instructions. We may request reasonable additional information to verify the issue. For a confirmed covered issue, we will offer a replacement, refund or another appropriate remedy. The 7-day period applies to our voluntary reporting process and does not remove non-waivable consumer rights. Where a covered return is required, we will explain how the return is arranged and who pays before you send it.

Optional 30-Day Money-Back Guarantee

When this optional $4.99 service appears in the same order as a playtime pack, you may request a change-of-mind return within 30 calendar days of delivery. Contact us before the deadline for authorization. Returned toys must be unused, clean and undamaged, with their original packaging. Used pet toys and normal chewing or play wear are excluded for hygiene and safety reasons. If approved, we refund the amount actually paid for the returned pack to the original payment method. The guarantee fee and separately completed optional services are not refunded for a change-of-mind return, except where law requires otherwise. The customer pays return postage for a voluntary change-of-mind return; we provide the return destination and instructions before any return. This service is optional and does not replace rights you have without purchasing it.

Shipping Protection

If purchased for $4.99 with the pack, Shipping Protection provides additional assistance for a shipment confirmed lost in transit or an item damaged during transit. Contact us with the order number, tracking information, shipping label and clear photographs of the damaged item and packaging. We will investigate with the carrier and arrange an appropriate replacement or refund for a verified covered event. It excludes an incorrect or incomplete address, refused delivery, theft after confirmed delivery and damage after delivery. Our delivery obligations and applicable consumer rights apply whether or not protection was purchased.

Prioritized Shipping

This optional $4.99 service gives the order priority in our dispatch queue. It does not change the estimated 7-15 calendar day delivery window or guarantee a carrier delivery date. If the service cannot be provided, its fee will be refunded. Statutory remedies remain available.

Bundles, discounts and free gifts

Refunds reflect the amount actually paid after discounts, never the crossed-out reference price. The Trio Pack includes a Mystery Gift at $0. The Party Pack includes one extra ball and a Mystery Gift at $0. Included gifts have no cash refund value. For a voluntary return of a complete bundle, include all associated free items in unused condition. Contact us if only part of a bundle has a problem so we can provide an appropriate solution; a defective item does not require forfeiting legal remedies. The $7.99 Mystery Gift add-on for Solo and Duo Packs follows the same applicable return rules and is attached to its parent pack. Mystery contents vary and a particular design is not guaranteed.

Order cancellation and changes

Contact us as soon as possible if you need to cancel or correct an order. Cancellation or modification can only be confirmed before fulfillment begins. Once an order is being packed, processed for dispatch or shipped, we may be unable to change it. Check the product, pack, quantity, email and shipping address before payment.

Incorrect or undeliverable addresses

Customers must provide a complete, accurate address. If a parcel is returned because of an address error, additional carrier charges may apply before reshipment where permitted by law. We will explain any charges and available options first. We cannot guarantee an address change after fulfillment begins.

Refund timing and contact

We will notify you of the outcome after reviewing your claim or authorized return. Approved refunds are sent to the original payment method. Bank and payment-provider posting times vary. Contact support@meowmerry.store with your order number if you need an update. The policy version in effect when you ordered, together with applicable law, governs that order. Changes apply to future orders.