Shipping policy

Last updated: October 22, 2026

Free shipping and delivery estimate

Standard shipping is free to supported destinations. Estimated delivery is 7-15 calendar days from checkout, including order processing. Processing normally takes 1-3 business days within that estimate. Delivery dates are estimates, not guarantees; carrier disruptions, holidays, weather, customs or address issues can cause delays. If your destination is unavailable at checkout, we cannot currently ship there.

Tracking and split shipments

We email tracking details when an order is dispatched. Allow up to 48 hours for the first carrier scan. Packs or included gifts may ship separately; where this happens, we provide the available tracking information. No additional standard shipping charge is added for a split shipment.

Optional services

Shipping Protection, the 30-Day Money-Back Guarantee and Prioritized Shipping are optional, individually selected add-ons, each $4.99 with a displayed $9.99 reference price. Prioritized Shipping prioritizes dispatch only; the delivery estimate remains 7-15 days. Their scope and exclusions are described in our Refund Policy. Free standard shipping and statutory rights do not depend on buying an add-on.

Address changes and undeliverable parcels

Check your full address and contact details before placing an order. Email support@meowmerry.store immediately if you notice an error. We can confirm changes only before fulfillment begins. A parcel returned because of an incorrect address may require additional carrier charges before reshipment, where lawful; we will contact you with the options.

Delays, missing parcels and delivery issues

If delivery is outside the estimate, tracking stops updating or a parcel is marked delivered but cannot be found, contact us with your order number and tracking details. Check the delivery location, household members and carrier notices, then let us investigate with the carrier. For an item arriving damaged, defective, incorrect or incomplete, contact us within 7 days with clear photographs of the item and packaging. These reporting guidelines do not reduce mandatory consumer rights.

Taxes and customs

Any taxes or duties collected by us are shown at checkout. International orders may incur import charges assessed by local authorities, unless checkout expressly states they are included. We do not control customs clearance times. We do not charge a standard delivery fee for supported destinations.

Contact

For shipping help, email support@meowmerry.store. See our Track Order page for tracking or to request an update.